AML/CFT stands for Anti-Money Laundering and Countering Financing of Terrorism, and compliance with these requirements are something ASPT and its financial service provider, REF, in New Zealand take very seriously. REF and ASPT have established an AML/CFT Policies & Procedures within the regulatory framework for the New Zealand Financial Markets Authority (NZ FMA), although REF is not regulated by the NZ FMA.
ASPT’s dispute resolution is run through River East Financial Ltd (FSP FSP4872279), which is a member of Financial Services Complaints Limited, member number 5214, which provides access to dispute resolution services in the event that assistance is needed to resolve a customer complaint or issue. This service is free to the customer, and provides a valuable assurance for customers that any issues will be heard and settled reasonably and fairly. It is especially valuable for international customers of ASPT because the customer is not required to engage a lawyer nor to travel to New Zealand, as the service primarily operates by mail, email and phone, and does not require lawyers. Financial Services Complaints Limited can hear complaints regarding, and award compensation for, issues of up to NZ$200,000. See here for more information about how the service works